Privacy Policy

Who We Are

This Privacy Policy applies to The CV People, a professional CV and career-document writing service operating from India.

Information We May Collect

Depending on the service you request, we may collect information such as:

Contact Information

• Name
• Email address
• Telephone or WhatsApp number
• Country or location
• Preferred method of communication

Professional Information

• Current and previous employment
• Job titles
• Employers
• Employment dates
• Professional responsibilities
• Achievements
• Skills
• Career objectives
• Professional qualifications
• Certifications
• Licences
• Professional memberships
• LinkedIn profile information
• Other information contained in your CV or resume

Education Information

• Educational qualifications
• Institutions attended
• Courses
• Training
• Academic achievements

Application Information

Where relevant to the service, you may provide:

• Job descriptions
• Job advertisements
• Application requirements
• Selection criteria
• Cover-letter requirements
• University or immigration-related document requirements
• Other career-related information

Information You Choose to Provide

You decide what information to provide to us.

However, some information may be necessary to deliver a particular service. If you do not provide information required to prepare your requested document, we may be unable to complete the service properly.

Please avoid sending unnecessary sensitive personal information that is not relevant to your career-document requirements.

How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Prepare CVs and resumes
• Prepare cover letters
• Optimise LinkedIn profiles
• Prepare SOPs, LORs and selection criteria
• Communicate with clients
• Process orders and payments
• Provide revisions
• Deliver completed documents
• Maintain business records
• Provide customer support
• Improve our services
• Prevent fraud or misuse
• Comply with legal and regulatory obligations
• Respond to lawful requests from authorities where required

We do not use your information for purposes that are incompatible with the reason for which it was collected, except where permitted or required by law.

CV and Career Information

Your CV may contain substantial professional and personal information.

We use this information primarily to provide the service you requested.

We do not intentionally sell client CVs, resumes or personal career information to third parties.

Communication

If you contact us by email, WhatsApp, telephone, website forms or other communication channels, we may retain relevant communication records for customer service, order management, quality control and legitimate business purposes.

Please remember that third-party communication platforms may have their own privacy policies and terms.

Payments

Where payments are processed through third-party payment providers, payment information may be processed directly by the relevant payment provider.

We may receive transaction information necessary to confirm and manage your order.

We do not need to retain complete payment-card information to provide our CV-writing services.

Website Forms

Information submitted through our website enquiry or order forms may be used to:

• Respond to your enquiry
• Understand your requirements
• Prepare a quotation
• Process an order
• Deliver requested services
• Contact you regarding your request

Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• Operate essential website functions
• Remember preferences
• Understand website usage
• Improve website performance
• Measure marketing effectiveness

Where required, we will provide appropriate cookie controls or notices.

You can also adjust cookie settings through your browser.

Analytics and Third-Party Services

We may use reputable third-party services for purposes such as:

• Website analytics
• Website hosting
• Forms
• Communication
• Payment processing
• Email delivery
• Security
• Customer relationship management
• Marketing

These providers may process information on our behalf or independently according to their own privacy terms.

Where appropriate, we take reasonable steps to use service providers that provide suitable privacy and security protections.

Sharing of Information

We may share personal information with service providers where reasonably necessary to operate our business and provide requested services.

Examples may include:

• Website hosting providers
• Email providers
• Payment processors
• Communication platforms
• Cloud-storage providers
• Website analytics providers
• IT and security providers
• Professional advisers

We may also disclose information where required by law, legal process, court order or lawful governmental request.

We do not sell personal information as a business model.

International Data Transfers

Because we serve clients internationally and may use service providers located in different countries, personal information may sometimes be processed or stored outside India.

Where applicable, we take reasonable steps to ensure appropriate contractual, technical or organisational safeguards are in place.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse or destruction.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

You should avoid sending passwords, payment-card details, authentication codes or other highly sensitive information through ordinary email or WhatsApp.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Handling revisions
• Maintaining business and transaction records
• Resolving disputes
• Meeting legal obligations
• Protecting our legitimate business interests

Retention periods may vary depending on the nature of the information and the service provided.

Where information is no longer required, we may securely delete or anonymise it, subject to applicable legal or legitimate record-keeping requirements.

Your Privacy Rights

Depending on applicable law and your location, you may have rights relating to your personal information, which may include:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Requesting withdrawal of consent where processing is based on consent
• Raising concerns about how information is handled
• Exercising other rights provided by applicable data-protection law

Some requests may be subject to legal or regulatory limitations.

Marketing Communications

Where permitted by applicable law, we may contact you about our services, offers or updates.

You may request to stop receiving marketing communications.

Service-related communications necessary to process an existing enquiry or order may still be sent.

Children's Privacy

Our services are primarily intended for adults and professionals.

We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party service you use.

Client Testimonials

If you voluntarily provide a testimonial and give permission for us to publish it, we may display the testimonial on our website or marketing channels.

We will not publish a client's name, photograph, job title, employer or other identifying information as a testimonial without appropriate permission.

You may contact us to request removal of a published testimonial.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will always be published on this page with the updated date.